When is the El Tiempo VIP Card program ending and why?
The hugely successful El Tiempo VIP Card program launched in September of 2018 and will come to a close on December 31st, 2019. The El Tiempo VIP Card program was originally planned to be a 12-month program but due to popular demand has been extended until the end of 2019. Hundreds of loyal patrons of El Tiempo Cantina Restaurants, Laurenzo’s and Tony Mandola’s Gulf Coast Kitchen have enjoyed the extraordinary benefits of owning the El Tiempo VIP Card, and those who purchase a VIP Card before December 31st can continue to use their VIP Card until no fund balances remain on the Card.
If I purchase a new El Tiempo VIP Card or reload my existing VIP Card before the program ends on December 31st, 2019, how long am I able to use my VIP Card?
There is no expiration date on the funds remaining on your El Tiempo Gold VIP Card or El Tiempo Platinum VIP Card. Even if you purchase a VIP Card on December 31st, you will be able to enjoy the full value of your VIP Card until no balances remain on your Card.
What are the benefits of buying an El Tiempo Gold VIP Card or an El Tiempo Platinum VIP Card?
Both El Tiempo VIP Cards provide you with extraordinary benefits!
With your $1000 VIP GOLD Card, you will receive $1500 in food and beverage credit, preferred seating, and a birthday dessert. There is no expiration date on using your VIP Card balance.
With your $3000 VIP PLATINUM Card, you will receive $5000 in food and beverage credit, access to a VIP Advance Reservation Hotline, a custom El Tiempo VIP polo shirt and a special dessert to celebrate your birthday. There is no expiration date on using your VIP Card balance.
How can I purchase a new El Tiempo VIP Card or reload my current VIP Card?
There are two ways you can purchase a new VIP Card or reload your current VIP Card:
- online through this website www.ElTiempoVIP.com
- or ask a Manager or Server at any of our El Tiempo Cantina restaurants, Laurenzo’s Restaurant or Tony Mandola’s.
If you purchase your El Tiempo VIP Card through this website, you will receive your VIP Card within 3 business days after purchase at the address you supplied. Once you receive your El Tiempo VIP Card, please call our VIP Customer Service at 346.406.2042 Monday – Friday 9 am – 5 pm. in order to verify your purchase. We will then add your funds to your VIP Card. You can use your El Tiempo VIP Card at your favorite El Tiempo restaurant as soon as it is activated!
To reload your VIP Card online, first, use the Check Balance feature on the Home page to make sure your VIP Card balance is below $500. Then click on either Gold VIP Card Reload or Platinum VIP Card Reload, enter the 19-digit number on the back of your card, along with the 3-digit CVV number, first and last name, email address, and phone number.
Please allow 24 hours for your order to be processed and your VIP Card to be re-loaded.
We highly recommend registering your El Tiempo VIP Card through this website. Simply go to Check Balance and enter the requested information. This feature enables you to check your El Tiempo VIP Card balance at any time to keep track of your expenditures and know when it’s time to reload your VIP Card!
How does preferred seating work?
When you arrive at any of our restaurants, simply show your El Tiempo VIP Card to the hostess or Manager on duty. They will accommodate you with first available seating which will depend on the size of your party. Please keep in mind that you may experience a delay during peak dining hours, or if other VIP Members are already on a wait list ahead of you. However, you will always be seated faster than non VIP Card holders.
What is the Platinum VIP Reservation Line?
When you purchase an El Tiempo Platinum VIP Card, a private Reservation Line number will be printed on the front of your Platinum VIP Card. You can call that number for reservations Monday – Friday from 9 a.m. to 5 p.m., at least 24 hours prior to your party or event. If you have a large party we require reservations at least 3 days ahead of the event date. If you desire the same day reservations you are asked to call the restaurant directly.
Our VIP Card Customer Service Manager will do her best to accommodate you at the restaurant, date and time you desire. You will be asked to show your Platinum VIP Card when you arrive for your reservation. Please note that it is against VIP Card policy to make advance reservations for non-VIP Card customers if you are not dining with the group.
Can I use my El Tiempo VIP Card for catering charges?
El Tiempo Gold and Platinum VIP Cards may be used to pay for food and beverages only in a catering order. Delivery and labor/service charges and gratuities must be paid for using a separate credit card or approved check.
Can I use gift cards to purchase an El Tiempo VIP Card, or use a VIP Card to buy gift cards?
Sorry, but you cannot use the El Tiempo VIP Card to purchase gift cards nor use other El Tiempo gift cards to purchase a VIP Card.
Can I split the cost of an El Tiempo VIP Card with someone?
Because of the El Tiempo VIP Card’s extraordinary value, we do not permit the cost of the VIP Card to be shared. We require one buyer per VIP Card.
What do I do if my El Tiempo VIP Card is ever lost or stolen?
Always protect your El Tiempo VIP Card as if it were cash. In the event you do lose your VIP Card, call us immediately at 346.406.2042, Monday – Friday 9 am – 5 pm. and we can assist you.
What are the Terms and Conditions of an El Tiempo VIP Card?
El Tiempo VIP Cards are redeemable for food and beverages at any El Tiempo Cantina restaurants, Laurenzo’s Restaurant, El Tiempo Taqueria or Tony Mandola’s. Funds will be deducted from your VIP Card until there are no funds remaining. The VIP Card is not redeemable for cash. It cannot be used to purchase gift certificates, gift cards, pre-paid cards or with any other promotional offer. In addition, the El Tiempo VIP Card cannot be purchased by using other gift cards or promotions. The VIP Card can be used for food and beverages on catering orders, but delivery and labor or service charges, as well as gratuities, must be paid through another credit card or authorized check. El Tiempo Cantina reserves the right to amend or discontinue privileges under the El Tiempo VIP Card program at any time. There is no expiration date on unused El Tiempo VIP Card balances however once there is no remaining balance on your VIP Card your privileges expire.