How can I purchase an El Tiempo VIP Card?
You may purchase your card online at www.ElTiempoVIP.com or at any of our El Tiempo Cantina restaurants, Laurenzo’s Restaurant or Tony Mandola’s. Just ask your server or the restaurant manager.
Can El Tiempo VIP Cards be purchased over the phone?
Yes! Our VIP Customer Service can assist you in your purchase. You can contact us by calling 346.406.2042, Monday – Friday 9 am – 5 pm.
What are the El Tiempo VIP benefit levels?
Both El Tiempo VIP Cards provide you with extraordinary benefits! With your $1000 VIP GOLD Card, you will receive $1500 in food and beverage credit, preferred seating, and a birthday dessert… with no expiration date.
With your $3000 VIP PLATINUM Card, you will receive $5000 in restaurant or catering credit, access to a VIP Advance Reservation Hotline, VIP Platinum Perks and a dessert to celebrate your birthday!
When will I receive my El Tiempo VIP Card?
You will receive your El Tiempo VIP Card within 5 business days after purchase at the address you supplied.
How do I activate my El Tiempo VIP Card?
When you receive your El Tiempo VIP Card, please call our VIP Customer Service at 346.406.2042, Monday – Friday 9 am – 5 pm. in order to verify your purchase and activate your VIP Card. You can use your El Tiempo VIP Card at your favorite El Tiempo restaurant as soon as it is activated!
What is the benefit of registering my El Tiempo VIP Card?
When you register your VIP Card it is protected against loss or theft. To register, click here.
How do I register my El Tiempo VIP Card?
Account registration must be completed online. To register go to Check Balance and fill out the form to register your El Tiempo VIP card.
Can I re-fill my El Tiempo VIP Card when the funds are used?
Yes! You can re-fill your El Tiempo VIP Gold Card or VIP Platinum Card, in the same amount with the same benefit as your original purchase.
In the restaurant, just tell a Manager you would like to re-fill your VIP Card. Or you can call our VIP Customer Service Line 346.406.2042 during business hours, Mon. – Fri. 9 a.m. – 5 p.m.
If you are considering re-filling your VIP Gold Card, you may want to consider purchasing a VIP Platinum Card, which has greater benefits for those who dine with us frequently.
What happens if my El Tiempo VIP Card is ever lost or stolen?
Always protect your El Tiempo VIP Card as if it were cash. In the event you do lose your VIP Card, call us immediately at
346.406.2042, Monday – Friday 9 am – 5 pm. and we can assist you.
How can I reach El Tiempo VIP Customer Service?
We would be happy to assist you! We are available at 346.406.2042, Monday – Friday 9 am – 5 pm. during regular business hours.
What are the Terms and Conditions of an El Tiempo VIP Card?
El Tiempo VIP Cards are redeemable for food and beverages at any El Tiempo Cantina restaurants, Laurenzo’s Restaurant, El Tiempo Taqueria or Tony Mandola’s. Funds will be deducted from your VIP Card until there are no funds remaining. The VIP Card is not redeemable for cash. It cannot be used for purchases of gift certificates, gift cards, pre-paid cards or with any other promotional offer. There is no expiration date or service fees. Purchases are final and non-refundable. and The VIP Card is non-transferable.